Returns, Refunds, & Replacements Policy
Effective Date: August 1, 2026
Our Promise
At The Clean Vow, every product is handcrafted with care in small batches. We want you to feel confident in every purchase, and we're committed to treating our customers with fairness, honesty, and respect.
If something isn't right with your order, please let us know. We'll do our best to make it right while recognizing the unique nature of handcrafted personal care products.
This Returns, Refunds & Replacements Policy explains when returns, refunds, and replacements may be available.
Return Eligibility
Because our products are personal care items, we can only accept returns of unused and unopened products in their original condition.
To be eligible for a return:
- You must contact us within 14 days of delivery.
- The product must be unused, unopened, and in its original packaging.
- Approved returns must be shipped back within 14 days after you receive our return instructions.
Please do not send back any opened or used products, as they cannot be accepted or refunded for hygiene and safety reasons.
Returns sent without prior authorization may not be accepted.
Non-Returnable Items
Because our soaps and personal care products are intended for personal use, we cannot accept returns of any product that has been opened or used. This policy helps protect the health and safety of all of our customers.
The following items are not eligible for return or refund unless they arrive damaged, defective, or you receive the wrong product:
- Opened or used soaps or personal care products.
- Products that have been altered, misused, or damaged after delivery.
- Gift cards, if offered.
- Clearance or final sale items marked as non-returnable.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will review your request and, when appropriate, provide a replacement or refund.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number.
- A brief description of the issue.
- Clear photographs of the product and the shipping packaging, when applicable.
After reviewing your request, we may offer:
- A replacement product, or
- A full or partial refund, depending on the circumstances.
If the issue resulted from our error or the product was damaged during shipment, The Clean Vow will cover any applicable replacement or return shipping costs.
Return Shipping
If your return is approved for a reason other than a damaged, defective, or incorrect item, you are responsible for the cost of return shipping.
We recommend using a shipping service that provides tracking, as we cannot guarantee receipt of returned packages that are lost during transit.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original method of payment.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
Original shipping charges are non-refundable unless the return is the result of our error or a damaged or defective product.
Replacements
We do not offer product exchanges.
If you receive a damaged, defective, or incorrect item, we may provide a replacement at no additional cost, subject to product availability.
If a replacement is unavailable, we may issue a refund instead.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders may be canceled only if they have not yet entered processing or shipment.
Once an order has begun processing or has been shipped, it can no longer be canceled.
Lost or Delayed Packages
If your tracking information indicates that your package has been delayed, lost in transit, or marked as delivered but you have not received it, please contact us first.
We'll work with you to review the shipment, assist with communication with the shipping carrier, and help determine the most appropriate resolution.
While we will make every reasonable effort to assist, we cannot guarantee refunds or replacements for packages that the shipping carrier confirms as delivered.
Refund Exceptions
We reserve the right to deny a refund request if:
- The return request is made outside the stated return period.
- The product has been opened or used.
- The returned product is not in its original condition.
- The item was damaged due to misuse, improper storage, or normal wear after delivery.
- The request is determined to be fraudulent or abusive.
Contact Us
If you have any questions about this Returns, Refunds & Replacements Policy or need assistance with your order, we're here to help.
The Clean Vow
Email: [email protected]
Website: www.thecleanvow.com