Shipping Policy

Effective Date: August 1, 2026

Our Commitment to Careful Delivery

Every order we prepare represents hours of thoughtful craftsmanship, and we take the same care when packaging it for its journey to you.

This Shipping Policy explains how we process, package, and ship orders, along with estimated delivery timeframes and what you can expect after your purchase.

We believe a great customer experience doesn't end when you place an order—it continues until your order arrives safely at your door.

Order Processing

All orders are carefully prepared and packed by hand.

Orders are typically processed within 2–5 business days after payment has been received.

Our business days are Monday through Friday, excluding federal holidays.

During busy periods, product launches, or holidays, processing times may be longer. If significant delays occur, we'll do our best to notify you.

Shipping Rates

Shipping charges are calculated at checkout based on your delivery address, package weight, and selected shipping method.

We offer free standard shipping on qualifying U.S. orders of $50 or more. The qualifying order total is calculated before taxes and after any discounts or promotional codes have been applied, unless otherwise stated.

Free shipping promotions may change or end without notice.

Shipping Carrier

We primarily ship orders using the United States Postal Service (USPS).

Depending on the destination, package size, or shipping requirements, we may use another shipping carrier when appropriate to help ensure safe and timely delivery.

Shipping Destinations

We currently ship within the United States.

If we begin offering international shipping in the future, this policy will be updated accordingly.

Estimated Delivery Times

Delivery estimates begin after your order has been processed and shipped.

Estimated delivery times vary depending on the shipping carrier, destination, weather conditions, holidays, and other factors beyond our control.

Delivery dates provided by shipping carriers are estimates only and are not guaranteed.

Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email with tracking information, when available.

Please allow up to 24 hours for tracking updates to appear after your package has been shipped.

Incorrect Shipping Addresses

Please review your shipping address carefully before placing your order.

The Clean Vow is not responsible for delays, additional shipping charges, or undeliverable packages resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We'll do our best to update it before your order ships.

Lost or Delayed Packages

If your package appears to be delayed, lost in transit, or marked as delivered but you have not received it, please contact us first.

We'll gladly help you review the tracking information, communicate with the shipping carrier when appropriate, and assist in finding the best available resolution.

While we will make every reasonable effort to help, we cannot guarantee refunds or replacements for packages confirmed as delivered by the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • A brief description of the damage.

  • Clear photographs of the product and the shipping packaging, when applicable.

After reviewing your request, we may provide a replacement or refund in accordance with our Returns, Refunds & Replacements Policy.

Split Shipments

If your order contains multiple items, we may occasionally ship them in separate packages to improve delivery times or accommodate product availability.

If this occurs, you'll receive tracking information for each shipment, when available.

Shipping Delays Beyond Our Control

The Clean Vow is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather.

  • Natural disasters.

  • Carrier service disruptions.

  • Labor strikes.

  • Government actions.

  • Other unforeseen events.

Questions?

If you have any questions about shipping or your order, we're always happy to help.

The Clean Vow

Email: [email protected]

Website: www.thecleanvow.com