The Clean Vow

Our Promise of Transparency

At The Clean Vow, we believe trust begins with honesty.

These Terms of Service explain how our website works, how orders are processed, and what you can expect when shopping with us. While this document contains important legal information, we've written it with the goal of being as clear and straightforward as possible.

If you ever have questions about these terms or anything we do, we're always happy to help. We believe that clear communication is part of our promise to every customer.

Thank you for supporting our small family business.

Terms of Service

Effective Date: August 1, 2026

1. Acceptance of These Terms

By accessing or using The Clean Vow website, placing an order, creating an account, or subscribing to our newsletter, you agree to these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our website.

These Terms apply to all visitors, customers, vendors, and others who access or use our website.

2. About The Clean Vow

The Clean Vow is a family-owned business based in Michigan, USA, dedicated to creating handcrafted soaps and personal care products in small batches using thoughtfully selected ingredients.

Our mission is to provide simple, honest products made with care while offering a transparent and enjoyable shopping experience.

3. Eligibility

By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use this website.

4. Website Use

You agree to use our website only for lawful purposes.

You agree not to:

  • Violate any applicable laws or regulations.
  • Attempt unauthorized access to our systems.
  • Interfere with the security or operation of the website.
  • Upload malicious software or harmful code.
  • Copy, reproduce, or distribute our content without written permission.
  • Use our website in a manner that could harm The Clean Vow or other users.

We reserve the right to suspend or terminate access for anyone who violates these Terms.

5. Product Information

We strive to provide accurate descriptions, photographs, pricing, and ingredient information.

Because our products are handcrafted in small batches, slight variations in:

  • color
  • shape
  • weight
  • botanical placement
  • texture
  • design

are natural characteristics of handmade products and are not considered defects.

Product images are intended to represent our products as accurately as possible, but actual colors may vary depending on your device or monitor settings.

6. Natural Ingredients

We use thoughtfully selected ingredients, including natural oils, butters, clays, botanicals, essential oils, and other naturally derived ingredients.

Because natural materials vary from harvest to harvest, each batch may differ slightly in appearance or scent.

These natural variations are part of the character of handcrafted products.

7. Allergy & Skin Sensitivity

Customers are responsible for reviewing ingredient lists before purchasing.

If you have allergies, sensitivities, or medical concerns regarding any ingredient, please consult a healthcare professional before using our products.

Discontinue use immediately if irritation occurs.

Whenever appropriate, we recommend performing a patch test before full use.

8. Product Use Disclaimer

Our products are intended for external use only.

They are not intended to diagnose, treat, cure, or prevent any disease.

Statements on this website have not been evaluated by the U.S. Food and Drug Administration unless specifically stated.

9. Pricing

Prices are listed in U.S. Dollars (USD).

We reserve the right to change prices at any time without prior notice.

Pricing errors may occasionally occur. If a pricing error affects your order, we reserve the right to cancel the order and issue a full refund.

10. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to refuse or cancel orders for reasons including:

  • inventory limitations
  • suspected fraud
  • pricing errors
  • payment issues
  • violations of these Terms

If payment has already been processed, an appropriate refund will be issued.

11. Payment

Payment must be successfully authorized before your order is processed.

We use trusted third-party payment processors and do not store your complete payment information.

12. Shipping

Processing times are estimates and may vary during holidays, product launches, or periods of high demand.

Shipping estimates provided at checkout are not guaranteed delivery dates.

Customers are responsible for providing accurate shipping information.

Once a package has been transferred to the shipping carrier, delays caused by the carrier are beyond our control.

13. Returns & Refunds

Due to the personal nature of bath and body products, opened or used products cannot be returned for hygiene and safety reasons.

If your order arrives damaged, defective, or incorrect, please contact us within seven (7) days of delivery.

We may request photographs to help evaluate the issue and determine the appropriate resolution.

Please refer to our Return Policy for complete details.

14. Limited Availability

Because our products are handmade in small batches, availability may be limited.

Products may sell out without notice.

We reserve the right to discontinue products or limit quantities at any time.

15. Customer Reviews & User Content

If you submit reviews, testimonials, photographs, or other content to The Clean Vow, you grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and share that content for marketing, promotional, and educational purposes.

You retain ownership of your content.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive, or otherwise inappropriate.

16. Newsletter

By subscribing to our newsletter, you consent to receive occasional emails regarding:

  • product launches
  • educational content
  • promotions
  • company updates

You may unsubscribe at any time using the unsubscribe link provided in our emails.

Your information is handled in accordance with our Privacy Policy.

17. Intellectual Property

All content on this website, including but not limited to:

  • The Clean Vow name
  • logos
  • product names
  • product descriptions
  • photographs
  • graphics
  • packaging designs
  • labels
  • artwork
  • website copy
  • educational content

is owned by or licensed to The Clean Vow and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without our prior written permission.

18. Third-Party Links & Services

Our website may contain links to third-party websites or services for your convenience.

We are not responsible for the content, privacy practices, or policies of those third parties.

Your use of third-party websites is at your own risk.

19. Accuracy of Information

We strive to keep all information on our website accurate and current.

However, occasional errors or omissions may occur.

We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information without prior notice.

20. Prohibited Uses

You may not use this website to:

  • violate laws
  • infringe intellectual property rights
  • harass or abuse others
  • distribute malicious software
  • collect personal information without consent
  • engage in fraudulent activities
  • interfere with website functionality

21. Disclaimer of Warranties

Our website and products are provided "as is" and "as available."

We do not guarantee uninterrupted access to the website or that it will always be error-free.

Individual experiences with skincare products vary, and we do not guarantee specific results.

22. Limitation of Liability

To the fullest extent permitted by law, The Clean Vow shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product giving rise to the claim.

23. Indemnification

You agree to indemnify and hold harmless The Clean Vow, its owners, employees, and affiliates from claims, damages, liabilities, costs, and expenses arising from your violation of these Terms or your misuse of our website.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

25. Termination

We reserve the right to terminate or suspend access to our website at our discretion if these Terms are violated or if continued access may harm our business or other users.

26. Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to its conflict of law principles.

Any disputes arising from these Terms shall be resolved in the appropriate state or federal courts located in Michigan.

27. Changes to These Terms

We may update these Terms of Service from time to time.

The most current version will always be posted on this page with a revised Effective Date.

Continued use of our website after changes become effective constitutes acceptance of the revised Terms.

28. Contact Us

If you have questions about these Terms of Service, please contact us.

The Clean Vow

Email: [email protected]

Website: www.thecleanvow.com

Thank you for choosing The Clean Vow.